Ledger® Live: Login - Getting Started™

A clear, safe, and friendly walkthrough to log in, connect, and secure your Ledger device with Ledger Live.

Overview

This guide explains how to sign in or open Ledger Live, connect your Ledger device, and complete initial security checks. It’s written for first-time users and those returning after an update. By following these concise steps you’ll confirm device authenticity, start Ledger Live safely, and understand basic recovery and lock-screen tips.

Who this is for

New Ledger users preparing to access accounts, experienced users re-checking device integrity, and IT professionals who need a short, shareable login checklist for teams.

Essentials (quick checklist)

  • Verified Ledger device in your possession.
  • Official Ledger Live app (desktop or mobile).
  • No untrusted USB hubs—connect directly to device.
  • Recovery phrase kept offline and secure.

Prerequisites

Before you start: ensure the Ledger device is unboxed and intact, your computer or phone is updated, and you have a secure place for your recovery phrase. Do not enter your recovery phrase into any app, website, or online form.

Devices & software

  1. Download Ledger Live only from ledger.com.
  2. Confirm operating system compatibility (Windows/macOS/Linux/Android/iOS).
  3. Have a direct USB connection (no hubs) for device initialization.

Step-by-step: Login & Initial Checks

1. Open Ledger Live

Launch the Ledger Live app. On first launch you'll be offered options such as "Initialize as new device", "Restore device", or "Open existing Ledger Live". Choose the option that matches your situation.

2. Connect your Ledger device

Use the supplied USB cable and connect directly. When prompted on your device, check the device display for the expected Ledger welcome and app request messages. Never trust desktop prompts that ask for your recovery phrase.

Device verification

Verify manufacturer signatures and firmware prompts shown in Ledger Live. If Ledger Live or your device requests a recovery phrase at any time — stop and consult support immediately.

3. Enter the Ledger Live PIN on the device

• Enter PIN only on the device screen — not on your computer or phone.

4. Sync accounts

After login, add or sync cryptocurrency accounts inside Ledger Live by installing the matching apps on your device (e.g., Bitcoin, Ethereum). Install apps from Ledger Live’s Manager section when prompted.

Troubleshooting & Tips

Common issues

  • Device not recognized: Try a different USB cable or port; ensure firmware is up to date.
  • Unexpected recovery prompt: This is a red flag — never provide your recovery phrase. Contact support immediately.
  • Accounts failing to sync: Confirm app versions and internet connectivity, then retry sync.

Security reminders

  1. Never share your 24-word recovery phrase or seed with anyone, including people claiming to be support.
  2. Use a strong, unique password for your computer and Ledger Live where applicable.
  3. Store recovery information offline (metal backup recommended for long-term security).
Advanced tip

Use a dedicated, up-to-date machine for high-value transactions. Consider a hardware wallet-only machine (air-gapped) for enterprise-grade security.

Final checklist & next steps

  • Confirm Ledger Live installation came from the official store page.
  • Verify device screens and firmware messages during every session.
  • Practice a dry-run: send a small test transaction before larger transfers.
Open Ledger Live Contact Support